We process orders Monday–Friday, excluding federal holidays. Orders placed after 12 pm Friday and through the weekend won’t be processed until the following Monday. We will send out an email with tracking information as soon as your order ships.

Our processing time for all orders is 1-3 business days.

 

Shipping Options:

Shipping Method

Cost

Free Over

Delivery Time

Standard Shipping

 $5.95

$75

Within 5 to 10 business days to most US locations*

2-Day Shipping

 $15.00

N/A

Within 2 business days (Orders placed before 10 AM CST)

Overnight Shipping

 $40.00  

N/A

Arrives the next business day (Orders placed before 10 AM CST)

*Shipping estimate applies to the 48 contiguous states. Standard shipping to non-contiguous states/territories may take up to 8 weeks.

Please allow an extra day for delivery to PO boxes.

“How long will it take to get my order?

  • Orders will be shipped based on the shipping selected at check out. Expedited orders placed after 10 am CST won't be fulfilled until the next business day. Once shipped, your order will arrive within the selected time frame. We try our best to ship within 48 hours! A shipping confirmation along tracking number will be automatically emailed once your order has been processed. :)

    Please Note: With current delays shipments to Hawaii, Alaska or US Territories can take between 6-8 weeks.

“Do you ship internationally?

  • Right now, we can only ship to the U.S. ): But we hope one day we can ship product to you no matter where you are, so sign up for our emails and tell us where else we should ship to!

“When will I see tracking information?”

  • After your order is picked, packed, and shipped it may take up to 48 hours after receiving tracking information for all of your delivery updates!

"My tracking link hasn't moved in awhile.."

  • We ask that you keep an eye on your tracking, as it may update as soon as possible.

    If your tracking link says "Pending" or your delivery date hasn't been updated in over 10 business days (excluding weekends), please reach out to us so we can take a look ASAP!  customerservice@heroesvillains.com 

“My order shipped but I never got my package…”

  • Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to USPS  to locate your item. If it’s still unable to be located, please complete a missing package claim with USPS and provide us with the case number and we’ll make sure you get what you need!
    USPS: https://www.usps.com/help/missing-mail.htm

    FedEx: Email us to submit a claim

    P
    lease note: if it's been 2 weeks past the "Delivered" date we are no longer responsible for any orders marked as delivered at your door or with another party.

I changed my mind… Can I cancel my order?”

  • We work really hard to ship your order as quickly as we get it, making it even harder to cancel before it ships. Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order you can follow our returns process for a refund for anything that meets our return guidelines.

“My address is incorrect; can I change it?”

  • Once your order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, reach out to customerservice@heroesvillains.com as soon as possible with the right info, and we’ll do our best to make it happen!