“What forms of payment do you accept?”

  • We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay, if you’d like to split up your payments. We may require additional identification verification to process orders that do not meet our fraud prevention standards.

“How long will it take to get my order?

  • Please allow 5 to 7 business days for order processing and verification and an additional 2-3 business days for delivery.

    Please Note: With current delays shipments to Hawaii, Alaska or US Territories can take between 6-8 weeks.

“Do you ship internationally?

  • Currently, we only ship within the United States. If you sign up for our emails, we’ll let you know when that changes. In the meantime, to what country would you like us to ship via chat!

“When will I see tracking information?”

  • Please allow up to 48 hours after receiving tracking information for any delivery updates.

“My order shipped but I never got my package…”

  • Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to the carrier to locate your item. If it’s still unable to be located, please complete a missing package claim with the carrier and provide us with the case number and we’ll make sure you get what you need!
    USPS: https://www.usps.com/help/missing-mail.htm

    FedEx: How do I file a claim? | FedEx - Frequently Asked Questions

    P
    lease note: if its been 2 weeks past the "Delivered" date we are no longer responsible for any orders marked as delivered at your door or with another party

    “I changed my mind… Can I cancel my order?”

    • Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. We only have a 2-hour window once the hour is placed to cancel. Please double-check your shopping cart and information before checking out. If you still need to cancel the order you may follow our returns process for a refund so long as it meets our return guidelines.

    “My address is incorrect; can I change it?”

    • Once an order is shipped, we are unable to alter its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If any corrections must be made, please email us immediately with the correct information at customerservice@heroesvillains.com, and we’ll do our best to accommodate the changes.

    “I accidentally ordered the wrong size; can you change it for me?”

    • Unfortunately, we’re unable to make any size changes to items after an order is placed. Please double-check our size information before checking out. If a size change is still needed, follow our returns process to request an exchange or refund.

    “I love my shirt; how should I care for my garment?”

    • For all our tees, we recommend you wash on cold and tumble dry on low.

    “You say your merchandise is officially licensed, is this true?”

    • Yes, we work hand in hand with every brand in our store to provide you 100% officially licensed merch.

    "Are any of your items final sale items?"

    • Yes all items under the Sale tab are final sale items.  If you feel that you have received a damaged/defective item, please contact our customer service team via email customerservice@heroesvillains.com

     Have more questions?

    • Our customer service team is available at customerservice@heroesvillains.com M-F 7 am-5 pm CST, excluding national holidays.