“What forms of payment do you accept?”
- We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay, if you’d like to split up your payments. We may require additional identification verification to process orders that do not meet our fraud prevention standards.
“How long will it take to get my order?
- Most orders will ship within 48 hours. We currently offer USPS Ground Shipping within the United States. A shipping confirmation with tracking number will be automatically emailed once your order has been processed.
“Do you ship internationally?
- Currently, we only ship within the United States. If you sign up for our emails, we’ll let you know when that changes. In the meantime, to what country would you like us to ship (insert link to form?)? HV - CONTACT US
“When will I see tracking information?”
- Please allow up to 48 hours after receiving tracking information for any delivery updates.
“My order shipped but I never got my package…”
- If you’ve received a tracking number but your package is missing, reach out to USPS to locate your item. If you are not able to locate it, please complete a missing package claim with USPS and provide us with the case number from the missing package claim and we’ll go from there!
“I changed my mind… Can I cancel my order?”
- Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. Please double-check your shopping cart and information before checking out. If you still need to cancel the order you may follow our returns process at HV Returns Link for a refund so long as it meets our return guidelines.
“My address is incorrect; can I change it?”
- Once an order is shipped, we are unable to alter its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If any corrections must be made, please (contact us) HV- Hyperlink immediately with the correct information, and we’ll do our best to accommodate the changes.
“I accidentally ordered the wrong size; can you change it for me?”
- Unfortunately, we’re unable to make any size changes to items after an order is placed. Please double-check our size information before checking out. If a size change is still needed, follow our (returns process) to request an exchange or refund.
“I love my shirt; how should I care for my garment?”
- For all our tees, we recommend you wash on cold and tumble dry on low.
“You say your merchandise is officially licensed, is this true?”
- Yes, we work hand in hand with every brand in our store to provide you 100% officially licensed merch.