Breathe In Breathe Out Blush Crew Sweatshirt - June 17th
Goddess of Spring Satin Cami- June 17th
Goddess of Spring Satin Short- June 17th
Persephone's Satin Robe- July 12th
What is a Pre-Order?
Pre-orders are orders for items that are not in stock currently but are expected to be available for purchase at a later date. The estimated arrival date for the item is displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse.
When will I be charged for my Pre-Order(s)?
Payment will be processed at checkout along with the rest of your purchase. No further payments required post-checkout.
When will I receive my Pre-Order?
We’ll list the shipping date beneath the “PRE-ORDER” button, and we'll send you a shipping confirmation email when the order ships.
Every product on pre-order lists an expected arrival date. Our production department is in constant contact with our vendors to try to obtain the most up-to-date information possible. Once we know something has changed, we will update our listings and the information in your account.
We would all like pre-orders to show up within the expected time frame, but unfortunately, the supply chain is still experiencing delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time-sensitive.
How can I see what else is on Pre-Order?
The easiest way to stay on top of everything going on at Heroes and Villains is to follow us on Socials and Sign-Up for Emails. We will announce any pre-orders on Instagram and via Email
How can I view my Pre-Order(s)?
After you place a pre-order, you can view it on your orders page. If you’re not already signed into your profile, or if you purchased as a guest, you’ll need to enter your order number (from your order confirmation email) along with the email address you used to place the order.
Can I Cancel my Pre-Order?
You can cancel most pre-orders at any time prior to their arrival at our warehouse. If you wish to cancel a pre-order, you will need to contact customer service to complete the cancelation. Please keep in mind that if you ordered another item with your pre-order, shipping will not be refunded.
