We had to do an exchange for size and the customer service was very good at answering questions and prompt response. My husband really likes the shirt and it looks nice and well-made. The only thing I will say is about the fit. Even a 3XL is built a little small down through the torso. He's keeping the shirt but it's snug around his body even though it's the largest size available. He usually wears a 2XL in all other shirts, so this is even bigger than he usually wears. I would suggest looking at the build of the shirt and making it more roomy. If someone is ordering a 3XL, they are not a small person. Otherwise a nice product for Star Wars fans, which my husband is.