RETURNS & EXCHANGES

Returns Policy

We accept returns on non-clearance items that are in original packaging, unused, and unwashed within 30 days of receipt. Please follow our returns/exchanges process below. If items do not meet our requirements for return, they will be shipped back to you in lieu of a refund. Shipping and handling charges are non-refundable (exceptions may apply).

Exchange Policy

Exchanges follow the same guidelines as our return policy. Please note that we do not hold items while waiting for a return. If your selected option is out of stock, a refund will be issued to the original form of payment.

NOTE: In many cases, we may not have the product/size you wish to exchange for, so we recommend checking the sizing info and placing an order for the correct product/size you want and starting the return process.

Returns on Clearance Items

Clearance items are not eligible for refunds or exchanges and are considered final sales. If we receive returned final sale items, the package will be returned at the expense of the customer and no refund will be issued.

Damaged Items/Incorrect Order

If you receive an item that is damaged, defective, or incorrect please click here to start the exchange process. 
If any additional help is needed email us at customerservice@heroesvillains.com.

Returns & Exchanges Process

If item(s) fit within our returns guidelines please click here to start the returns process. 
If any additional help is needed email us at customerservice@heroesvillains.com

For Exchanges, follow the above instructions but include the size (same styles only) you wish to exchange for. Once we receive your exchange, we’ll send out your replacement. We recommend you reference sizing information to ensure correct sizing.


https://heroesvillains.com/a/returns